HOTEL AND COMMERCIAL CENTRE DIVISION

Spanish Law 23/92 of Private Security reserves that "private detectives, among others, may provide observation services in tradeshows, hotels, expositions or similar areas such as superstores (malls) and public locals of great assembly".

By which, the establishments referred to as Hotels or Commercial Centres, whatever be its category, in order to better their management, need to dispose of efficient services, not only of observation and security, but also of the investigative category in
collaboration with the proprietary Company and Management of the establishment, by means, that these can, in the precise moment or in continued form with a PRIVATE DETECTIVE, be able to investigate, uncover and verify any abnormality that can be produced and affect the good of the organisation.

To entrust this delicate function to an employee, is a grave error, because the person designated, besides lacking indispensable technical preparation, is subject to influences and favouritism that interfere with his or her performance, a result which does not occur with our DETECTIVES, that work to fulfil his or her professional task, conducted without complex of any kind, and bound by the Constitutional Norms.

Our Company disposes of an adequate staff, highly qualified in the most advanced technology, in order to carry out all of the assignments that any establishment can entrust in them for the good and efficiency of the organisation.

Our management has created a detailed study of services in the principal national and international hotel and commercial centre chains, and we consider, that one should not lack this collaboration, for its recognised utility and efficiency, preventing and correcting the numerous incidents that are produced not only for the proprietary Company, but also for the clients, to those which is owed a personalised attention and protection during the time of their stay in the establishment, and for those that should be protected.

Perhaps, he or she who is not familiar with our services or who has never contracted services of this type might ask, WHAT TYPE OF SERVICES COULD I NEED from a Private Detective Company, specialised in the Hotel and Commercial Centre branch?

These are numerous.   The essential ones are outlines below in detail:

PERSONAL NATURE

Pre-Labor Information, knowledge prior to contracting staff, his or her professionalism, and the motives that occurred in order to leave such a position (behaviour etc.)

Diligence and behaviour of the employees and their professional tasks.

-Geniality and courtesy when attending to a client.
-Sensibility, patience, politeness and vocabulary.
-Exertion and conscientiousness in service.
-Honesty in collections.
-Public and private conduct.
-Observation and control of clients and employees.

INTERNAL SYSTEM

-Neatness and good order of the establishment.
-Immaculate presentation of products.
-Intervention in client complaints.
-Movement and behaviour of clients.
-Irregularities in the contracting and procurement of merchandise.
-Claims, losses and misconduct of all kinds, etc.


GENERAL INFORMATION

Independently, and at the requirement of the proprietary Company or Management, ample information, labor, financial, or of technical character etc. can be attained.

Equally, it can become, of all types of clients, provider or client, be they national or international, and all of this, in accordance with the necessary operatives.

Conscience of the high interest, that good information has, and in order to better service of its members, it contains wide indexes and mechanised archives, classified by:

- History of Arrears
- Civil judicial proceedings.
- Co. Insurance
- Labor History.

FRAUDULENT NATURE

These contain, two categories that we can specify in:

1.- Internal Category: Management

2.- Internal Category: Workers